Return Policy
Returns/Exchanges For Online Purchases
OGIO Europe wants you to be fully satisfied with every item you purchase. If you are not satisfied with the item you have purchased, you may return it within 30 days of shipment for a full refund of the product price. This does NOT include shipping, handling, or any customization charges that may have been assessed.
To qualify for a refund:
- The item must be returned unused and in new condition.
- Accompanied by a Return Merchandise Authorization (RMA).
- Must be complete with all parts and accessories in-tact.
To obtain a Return Merchandise Authorization (RMA) and your UPS Return Shipping Label, please contact a Sales and Customer Service Representative.
Credit Card Refunds
On returns, we can only credit the credit card used for the original purchase. Please allow 1-2 billing cycles for the refund credit to appear on your statement.